Slow emails / Full Fibre

[Ali_A]

I've merged the thread with previous one to keep the conversation and advice in one place, as it's a unique query. 


@David_W102 You've received great advice from @licquorice to follow. 

I'm concerned you keep being pushed back to us by your new provider, so I've raised this with our email team to trace and confirm the best steps to take. 

Once I hear back I'll let you know. 

Ali 

[David_W102]

I appreciate that - Thanks..

[Ali_A]

HI @David_W102 

Our email team have suggested it may be a client/account configuration issue rather than being only provider related. 

Can you check the email you're using are configured to use SMTP authentication, and the password is correct- some versions of Thunderbird may gain multiple outbound/outgoing SMTP server configurations. 
Please remove any duplicate/unwanted SMTP configurations and check the remaining ones are correct. 

Please let me know how you get on, or if all the settings are correct but continue facing a slow sending response. 

Which date did you move over to Toob? 

Ali

[David_W102]

Well there's a thing. So now without doing anything, changing any settings, no switching things off and then on again ! My emails are moving again... How strange - It's almost as if someone read my email and sorted things out....... I guess we shall never know !

[Ali_A]

Thanks for keeping us updated with this @David_W102 

Our teams made no changes, as everything was working correctly our end, but they see the logs show less auth failures for both this and other mailbox access you have, and there are no instances of failed/rejected logins showing for you now either. Fingers crossed your broadband provider has resolved the issue for you permanently now. 

Ali