Slow emails / Full Fibre

[Ali_A]

I've merged the thread with previous one to keep the conversation and advice in one place, as it's a unique query. 


@David_W102 You've received great advice from @licquorice to follow. 

I'm concerned you keep being pushed back to us by your new provider, so I've raised this with our email team to trace and confirm the best steps to take. 

Once I hear back I'll let you know. 

Ali 

[David_W102]

I appreciate that - Thanks..

[Ali_A]

HI @David_W102 

Our email team have suggested it may be a client/account configuration issue rather than being only provider related. 

Can you check the email you're using are configured to use SMTP authentication, and the password is correct- some versions of Thunderbird may gain multiple outbound/outgoing SMTP server configurations. 
Please remove any duplicate/unwanted SMTP configurations and check the remaining ones are correct. 

Please let me know how you get on, or if all the settings are correct but continue facing a slow sending response. 

Which date did you move over to Toob? 

Ali

[David_W102]

Well there's a thing. So now without doing anything, changing any settings, no switching things off and then on again ! My emails are moving again... How strange - It's almost as if someone read my email and sorted things out....... I guess we shall never know !

[Ali_A]

Thanks for keeping us updated with this @David_W102 

Our teams made no changes, as everything was working correctly our end, but they see the logs show less auth failures for both this and other mailbox access you have, and there are no instances of failed/rejected logins showing for you now either. Fingers crossed your broadband provider has resolved the issue for you permanently now. 

Ali 

[David_W102]

Email sending problems have started up again. So since my last message emails were being transmitted ok but in these last couple of days problems have started. Emails are sent but the progress is very slow. Somewhere in the chain, there is some problem. Come on BT please sort this out so we can have a reliable email system...

[gg30340]

Have you reported the problem to your Broadband provider because it would appear going by the investigation that the BTMail team have reported that they have carried out that the issue does not lie with BT.

Have you checked the settings given above as was suggested by the BTMail Team?

[David_W102]

All settings are as they have always been (for the past ten years at least !), Both BT and my broadband supplier state that all is good. But strangly I'm having problems sending emails......... Must be something in the air .....

[Leanne_T]

Hi @David_W102 

Thanks for coming back to us. 

I've asked the email support team to take another look at this for you and will let you know once I have more information. 

Leanne.

[David_W102]

Thanks for checking...