Suddenly seem to have been downgraded to basic web email.

[terrypin]

Thanks, I’ll consider that seriously.

However I have a more immediate concern. Last night both Agent and Thunderbird were working, apart from the issue with the former. 

This morning I can use neither, with messages that server addresses are not being recognised!

After a strong coffee I’m about to get back to the PC to pursue. Meanwhile FWIW my iPhone Mail app has received a test post from my wife’s Android phone.

[gg30340]

At present BT are having issues with the BTMail service. The problem you are having is not at your end. 

[terrypin]

Thanks so much for getting that welcome reassurance to me so fast. 
My first action was to Google ‘Is BT having a problem with email…’. Got a NO, all is well.

If it hadn’t been for this community forum I’d have spent who knows how many miserable hours at my PC this morning.

Any idea when it will be fixed?

Terry

[gg30340]

No info as yet. BT are not the best at keeping its customers informed.

[terrypin]

I wonder if it's possible that unannounced 'server problems' might prove to be the cause of the specific issue with Agent we've been discussing. Hope that I will soon be able to hit the Solution button.
😉

[gg30340]

---

@terrypin wrote:
I wonder if it's possible that unannounced 'server problems' might prove to be the cause of the specific issue with Agent we've been discussing. Hope that I will soon be able to hit the Solution button.
😉

---

It may be but I doubt it as your problems started before this present BT problem.

[terrypin]

It may be but I doubt it as your problems started before this present BT problem.

With the servers apparently back to normal for a day or so, my problem remains.

Discussing it in the Forte Agent newsgroup (no web equivalent), but so far solution remains elusive. Agent email users are relatively rare anyway (more use it for newsgroups), and I've yet to communicate with one who also uses BT email. So if anone here uses Agent....

Status in summary is that in the Agent app on my Win 10 PC  I can:

1. Receive emails to my  BT account

2. Receive emails from my Gmail account 

3. Send emails to my Gmail account

But I cannot:

4. Send BT emails to my BT account.

Terry

[gg30340]

I do not use Agent so I am unable to walk you through this but are you sure you are using the correct server settings in order to be able to access the BTMail servers in order to access your BTMail account.

The correct settings are as per the following link.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

[terrypin]

Thanks, but yes, those are the  very instructions I've been carefully following. Countless tests with dozens of variations, but always coming back to this configuration. (Hopefully clear enough to  those not using Agent.)

Day four (!) of my obsession with fixing this. And about an hour ago I succeeded! That's way overstating things, because I still don't know what caused the breakthrough.

It may well have been some obscure change by BT, whatever. I was in yet another frustrating session (with the settings above), trying different Agent 'personas', 'raw' entries of my BT username with no personas or other text, experimenting with a trial version  of Agent 8.0 instead of my familiar Agent 4.2 etc. But suddenly my test email at last did not generate either this

or this

Anyway, I can now do in Agent 4 what

(a) I always used to be able to do in Agent 4 until a week or so ago.

(b) What I've never stoppped being able to do using my iPhone Mail app, or web mail of any flavour

... namely send emails to my BT address.

I hate unsolved puzzles, so if you or anyone else has any idea/guess/speculation about the actual cause or solution then I'd much appreciate hearing from you.

Terry

[gg30340]

Obviously I have no idea what got it working again other than it may have been a problem with the BT mail server that you were connecting to.

If you can log onto your BTMail account using webmail and it sends/receives as per normal it proves that there is nothing wrong with your email account or its password so the problem must lie else where. 

The advice that is normally given when using an email client/app which inexplicably stops working and provided the webmail is still working correctly, is to leave things alone for at least a couple of days as the problem usually sorts itself out.

The reason for that advice is that you invariably end up going down a rabbit whole of problems because if the server is not working correctly, anything that you do to get the email client/app working can not make any difference if the problem is with the email server and not the email client/app.

In any event it is good that it is now working for you.