Thunderbird BT email settings

[wairds]

Thanks for your response. I am setting this up for an acquaintance and am not sure of the background.

All I know is that he purchased a new laptop with Windows 11 on it and since then he has had issues trying to install and use an email client. First New Outlook and now Thunderbird. Prior to the new laptop, as far as I am aware, he had no issue when using Outlook on an old laptop.

I don’t believe BT is his Broadband provider but he obviously has a BT email account.

I am unclear what issue this may cause and whatever they maybe does it mean he can’t use an email client with a BT email address?

[gg30340 · Accepted solution]

If neither a BT Broadband customer or paying for his BTMail email through a BT Premium email account his email account will have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products

[wairds]

Thanks.

I will check with him, but I am sure he had Outlook running with this BT email address on an old laptop?

[gg30340]

---

@wairds wrote:

Thanks.

I will check with him, but I am sure he had Outlook running with this BT email address on an old laptop?

---

It might well have been because the system had not thrown him off when he stopped being a BT Broadband customer but the system will have checked when he tried to set up the email account again and "computer says no". It would not allow it to register.

That is assuming he does not have a BT Premium email account.

[wairds]

My thanks to all who responded.

As my friend also had a gmail account, I set that up with no issue on Thunderbird. I then put automatic forwarding on his BT email account so he receives all his emails in one repository. Not ideal, but he is happy with the solution.

Thanks again.

[gg30340]

Be aware that forwarding on a BTMail Basic account can be stopped by BT at anytime without warning.