Why can't I attach files to an email?

[SteveB21]

I have been trying to send an email with some files attached for the past few days. I keep getting a message saying that the service is not available. It is essential that I send these files. What can I do?

[licquorice]

How big are the files?

[SteveB21]

No very big. They are documents. For example one is around 15,000KB.

[Paul608085]

@SteveB21 

"No very big. They are documents. For example one is around 15,000KB."

15MB is quite large for a document, what type of document is it, (ie Word, PDF etc)?

When I used to use BT Mail regularly, ISTR that it had a limit of 20 (?) MB for attachments to a single email. Have you tried sending multiple emails and just attaching one document to each email?

.

[gg30340 · Accepted solution]

The maximum email size for BT Email or BT Premium Email is set at 25MB.