Your account is temporarily locked. Please retry in 20 minutes.

[RNW]

Hello, 

I cannot log onto my email account it just keeps telling me that it is temporarily locked but it has been like this for days now. 

Thanks

Ruth

[gg30340 · Accepted solution]

Have a look at this link.

https://www.bt.com/help/email/email-security/how-can-i-tell-if-my-email-account-is-no-longer-secure

If you still can not get logged in you will need to contact BT 0330.1234.150 who should be able to reset your password for you.