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Duggee
Aspiring Contributor

on ‎18-05-2026 18h58

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Message 21 of 22

Re: unable to send emails to myself from either my bt email or from google mail etc?

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Except fibre to the Home doesn't come from the cabinet.

True, not the same cabinet as the FTTC service but the OpenReach guys pointed out another newer cabinet where the FTTH service was to be muxed ....well maybe I was told incorrectly.

I think we are both in line about the Premium misnaming though !

Never had many Email issues when I had BT Broadband. 

As per my other recent post - I'll see how things go after my account is Reset (or as the Support guys said 'recreated as a Premium User'.

 

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gg30340
Distinguished Sage
Distinguished Sage

‎18-05-2026 19h00 - edited ‎18-05-2026 19h02

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Message 22 of 22

Re: unable to send emails to myself from either my bt email or from google mail etc?

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The fact that Outlook works with other IMAP servers is not relevant. It is how it works with BT servers that is relevant.

I think you may have been given a load of flannel about your account be "recreated as a Premium user".

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