1571 tone

[Smpmap]

When I pick up the phone, there is a 1571 tone. I dial 1571 but it doesn't connect, the tone just keeps going. I can't get rid of it. This problem has happened twice since the line was made digital. The first time the tone went after a couple of days. This time it's hasn't.

I dialled the phone using my mobile and left a message in case that would kick start something but the problem is the same.

Any advice gratefully received!!

Thanks

[NeilO]

Hi @Smpmap thanks for posting, I'm sorry you're experiencing problems with your 1571 messages. When you dial 1571 do you hear an error message and if so what is it?

Thanks

Neil

[Smpmap]

Thanks Neil. No, no message at all, just the 1571 tone. When I try dialling 1571 the tone just continues, it doesn't connect at all 

[DavidM]

Thanks for getting back @Smpmap 

Do you have this problem on all handsets? Are you having any problems with other numbers?

Cheers

David

[Smpmap]

Thanks. Yes on all handsets. Don't quite know what you mean about other numbers. I can't use the phones at all because of the 1571 tone whichever number I try to dial.

[DavidM]

Thanks for that @Smpmap 

Are you able to try another handset?

Cheers

David

[Smpmap]

I have 3 handsets for this "landline" number. The error is on all three.

When I phone the number using my mobile it rings as normal and I can leave a message but it doesn't make any difference to the fault. The 1571 tone is still there whatever number I try to dial out from - 1571, or any other number.

[DavidM]

Thanks for checking that @Smpmap 

We'll need to take a closer look at this so check your inbox for my message and drop me over the details.

Cheers

David

[Smpmap]

I don't want to give this information but thanks for trying to help me.

[Keith_Beddoe]

@Smpmap 

@DavidM  Is a BT Employee, and if you reply to his private message, nobody on this forum can see it only goes to BT.

Without this information, he will not be able to help.