Additional Free Digital Voice Adapters

[JimB1]

Been switched over to Digital voice this morning and the single Digital Voice adapter supplied works with one phone but the other three phones we have plugged in around the house are now rendered useless therefore I need an additional 3 free adapters or compensation for the cost of replacing those. As BT have now gone the final mile to ensure that customers cannot communicate with them other than by joining a day long phone Q, how can this be achieved, or is it time to move elsewhere?

Edit: After wasting more than an hour going round in circles trying to contact BT I found that I could request a call back by texting our number after 'phone' to the number designated. Got a response saying someone would be in touch within 15 minutes then about 5 minutes later another text from a BT 'bot' which announced that they couldn't link an account to the information provided (ie our home phone number)! Is BT the very worst out there? Answers, on a postcard please, to ........ 🙂

[jac_95]

Hi JimB1,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[VeteranISPUser]

Hi @JimB1   Move elsewhere and you will find that they don’t supply any adapter. Just the socket on the Router.

[Keith_Beddoe]

@JimB1 

Welcome to this user forum for BT Retail phone and broadband customers.

I assume the other phones are plugged into extension sockets?

If you read the FAQ, you will see its possible to connect either the socket on the home hub, or the existing DV adapter, to the extension wiring, at a convenient point.

[JimB1]

Yes, but any alternative service might be cheaper although in this day and age the thought of actually communicating with anyone seems to be seems to be a triumph of hope over experience.

[JimB1]

I already have a Panasonic DECT set plugged into the single adapter provided.

[Keith_Beddoe]

I already have a Panasonic DECT set plugged into the single adapter provided.

Then where are the other phones that do not work, as the Panasonic base unit will deal with DECT phones?

[JimB1]

They're plugged into sockets around the house as already mentioned. If the next question is 'why do we need so many phones?' the answer is that it's our choice (and expense) to have as many as we want and BT have unilaterally rendered them unuseable.

[Keith_Beddoe]

Then connect the extension wiring to the socket on the back of the home hub, or use a phone splitter on the DV adapter to connect the extension wiring and the DECT base unit.

Remember, this is just a customer to customer help forum, everyone here, including myself, are just customers trying to help.

If you are not happy with the suggestions provided, then you will have to raise the issue with BT.

[imjolly]

I doubt BT will supply more than 1 adapter free as you pointed out it is your choice to have so many phone connected about your house

you can however follow this previous post which explains how to re-activate your existing sockets

https://community.bt.com/t5/Archive-Staging/Correct-way-to-enable-all-BT-sockets-after-Digital-Voice...