Unable to call abroad using Digital Voice

[Lydia3]

Hi,

We just have Digital Voice setup by a BT engineer. So far it works well apart from the fact that we cannot place a call to the US to reach some family.

Any ideas ?

Thanks.

Lydia

[jac_95]

Hi Lydia3,

Thanks for the post and welcome to the Community.

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[imjolly]

what actually happens when you try and dial the international country code?

[Lydia3]

Hi, Thank you for your reply. I get a voice message telling that the number is wrong. First I know it's right. Second I tried to ring several of my contacts who live abroad and it is the same problem every time. 😟

[rbz5416]

Try going to MyBT > Your Products > Landline > Show More Landline Features & check that premium rate calling isn't enabled, as that seems to also bar international.

[RICHARDTITFORTH]

This works, had digital voice as part of a new FTTP line and couldn’t call abroad, logged into my BT on the web (not the app) and eventually found the tab for “calling features” and un-ticked the box for “International and Premium Rate Call Barring”. You can also switch of the 1571 in the list of options too.