Awful Inhumane Service - New Fibre Service - No Landline for 1 week - Vulnerable adult

[zingerrob]

Thanks for your message again. The moderator has been in touch and I have given him all the account details in a message. He said somone from the complaints dept would contact. I received a text notifying me to expect a call within a few minutes but this hasn't happened, It is like 6 hours later now. Appreciate your message, thank you

[Oddbodkin]

What really demonstrates a disconnect between BT & its customers is when a complaint is elevated, they promise a response in X amount of time, then fail to deliver.
Truly abysmal service.

[zingerrob · Accepted solution]

8.50 this morning, received a txt and the phone now works. My mum is connected again afer 7 days. I really do not know how some of you have coped without it for so long, 2 months in one case and so far 2 weeks in another case. Thank you to everyone on here for their concern and messages of help. I hope to hear more about my complaint regarding staff giving contradictory information.

[Christopher_G]

Morning, @zingerrob 

Thank you for coming back to let us know. I'm glad it's all sorted for you now.

Chris

[Stuart99]

Glad that your mum's phone is now connected. Mine still isn't after 16 days - perhaps I should speak to the moderator!  The latest news is that someone will contact me within 48 working hours but I'm not holding my breath.

[zingerrob]

Hi, thanks for your message, glad its all over here. I hope yours gets resolved quickly. Let us know what is happening.

(Contact the moderator)