They will try to never involve a Manager trust me. I had such a mess up when I was trying to recontract and was actually lied to (as I found out when I did get to speak with a manager) by one operative having been on a call with him for 1 hour then he cut off when I said ok I'll go ahead. Rang and got a second operative who told me everything he had offered was utter rubbish & not available at all! I asked to speak with a manager & was told they couldn't put me thru to a manager he was busy - I told them as I was a solicitor if I did not get to speak with a Manager I would take the matter much further - suddenly a manager was available - explained all & that I wanted the matter taken further was told it would be, internally, as they actually knew who I had been speaking to - true or not I do not know - nor will I ever know if the promise they would be reprimanded ever happened! Terrible service.
