BT Advanced Phone Twin cordless phone, answering system with caller ID and additional handset

[Janflicks]

I have a BT Advanced Phone Twin cordless phone, answering system with caller ID and additional handset.

Manufacturer no 090639

While I was out my husband accepted a call from a friend, and since I’ve returned home the phone is not working properly so I’m not sure whether he has inadvertently done something or whether there is a fault with the unit, which I’ve had 2 or 3 years. Problems:  Incoming calls come through using saved contact info, no sound, and “announced call” displayed - this includes numbers that were not previously on the announced list.  Cannot access contact info - message “not currently available. (They must be there as they are showing on caller display when testing out the problem) Cannot make outgoing calls - message “outgoing calls not possible. Call blocking is dealing with an incoming call.  (There is no incoming call) If I go into many of the menu options, I get the message “not currently available” so am not able to resolve by reviewing settings.  Without being able to do much via the menu system, all I’ve done so far is reset the handset and base ((without clearing data). Any help appreciated.  

[Keith_Beddoe · Accepted solution]

@Janflicks 

Welcome to this user forum for BT Retail phone and broadband customers.

Have you tried removing the power to the base unit for about a minute, as that will restart the communications link?

[Janflicks]

No I haven’t.  I’ll do that now.

[Janflicks]

Thank you so much, that’s solved it.  Do you know what would have caused that to happen?

[Keith_Beddoe]

Possibly an incomplete "clear" signal from the last incoming call, which makes the base unit think its still dealing with that call. That will stop any handsets from communication with the base unit.

I am pleased its sorted. You know what to do now, should it happen again 🙂