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Digital voice query - is automatic incoming call diversion during a power cut possible?
Digital voice query - does BT offer automatic incoming call diversion (e.g. to my mobile phone) when my fibre is down during a power cut? I know providers other than BT offer this (Voipfone, for example).
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Re: Digital voice query - is automatic incoming call diversion during a power cut possible?
Thanks for the post and welcome to the Community.
This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.
To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital
If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.
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Re: Digital voice query - is automatic incoming call diversion during a power cut possible?
@FlyAgaricwrote:Digital voice query - does BT offer automatic incoming call diversion (e.g. to my mobile phone) when my fibre is down during a power cut? I know providers other than BT offer this (Voipfone, for example).
It's not automatic as BT will need to know what number to divert to, but during a fault you can divert incoming landline calls to another number, the same setup was available on PSTN and remains an option with DV
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Re: Digital voice query - is automatic incoming call diversion during a power cut possible?
Thanks! How do you set up a divert during a power cut? Do you use a mobile phone to login to your BT account and tweak some settings?
Ah-ha! It looks like I just log-in to the 'My BT app' on my mobile phone, and change the call diversion settings.
That will work in a power cut. But isn't as convenient as automatic diversion to a mobile number I configure ahead of time.
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Re: Digital voice query - is automatic incoming call diversion during a power cut possible?
You can set up a permanent forward for unanswered calls if that would work for you.
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Re: Digital voice query - is automatic incoming call diversion during a power cut possible?
@rbz5416 You can set up a permanent forward for unanswered calls if that would work for you
Ah - that might work. I'll try it out. Thanks.