How can you access BT.COM/CHAT directly. The issues I have are not covered in any of the options.
The new Smart Hub 2 box says chat with us online. We're here to help seven days a week.
After you've ran through every option in their menu's without finding one that relates to your problem, they need an option to chat about "OTHER ISSUES"
Try finding a route to chat about connecting or setting up equipment for Digital Voice.