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Message 1 of 6

BT Ceased BT line after botched conversion to Digital Voice

My parents have had their BT line ceased following a mistake made by BT during conversion to Digital Voice.

They have now not had any service for a week and no one within BT seems to want to take ownership and help resolve the issue.  They rely on the phone line for emergency needs and so they are vulnerable.

What can be done to help them?

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Message 2 of 6

Re: BT Ceased BT line after botched conversion to Digital Voice

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Message 3 of 6

Re: BT Ceased BT line after botched conversion to Digital Voice

@KevinBurton 

I have asked a moderator to assist.

I am assuming that their phone does not work when plugged into the socket on the back of the BT Smart Hub 2?

 

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Message 4 of 6

Re: BT Ceased BT line after botched conversion to Digital Voice

do they still have a broadband connection?



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Message 5 of 6

Re: BT Ceased BT line after botched conversion to Digital Voice

Their entire circuit has been taken down, so no broadband and hence also no phone 

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Message 6 of 6

Re: BT Ceased BT line after botched conversion to Digital Voice

Hi @KevinBurton,

Thank you for taking the time to reach out to us for help.

We will do all we can to help your Mum and Dad.

I've sent you a private message that you can reply to my team through.

Thanks,

DanielS

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