BT Digital Voice - Call Divert Charges

[AjayK46]

Are call diverts from a BT Digital Voice line to an EE mobile number free? It only states to BT mobile in the help pages but surely that should now include EE.

I was recently moved from BT Mobile to EE to get a better deal and at the same time moved to Digital Voice for my landline so will be a bit annoyed if it is not free.

[jac_95]

Hi AjayK46,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[-Richie-]

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@AjayK46wrote:

Are call diverts from a BT Digital Voice line to an EE mobile number free?

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Call divert is charged the same as it would cost for you to call the number from your landline, so if you have unlimited minutes on your landline package, calls to UK landlines or UK mobiles would be included.

If you have the 700 minute plan, the diverted calls would use the allowance as normal.

More info at All about Call Diversion 

[imjolly]

@-Richie- 

this suggests call diversion is free to BT mobile but part of allowance to other mobiles

https://www.bt.com/help/landline/all-about-call-diversion-for-digital-voice

[AjayK46]

But I thought BT and EE mobile were now all together. I was with BT mobile but got changed in the last review of my contract. If the divert is free to BT Mobile why not to EE?

[imjolly]

Were you on digital voice when you got charged for call diversion?

[AjayK46]

I was changed from BT Mobile to EE at the same time as moving to BT Digital Voice when my contract was reviewed.

[Drumbowie8]

I have asked the Community the very same question and never get a straightforward yes or no!