BT Landline

[Russ773]

Hello,

Hopefully someone can help me out with this as I'm a bit confused.

Last week I tried to speak via online chat with someone from BT. I wanted to add a landline to my account but was told that because I already have active full fibre broadband, that there was already a line and that I didn't need to pay any extra.

I'm confused by this because I would have expected to be offered a call plan or provided more information. I asked the operative if I could just plug a phone in and would it be pay as you go and they agreed it would.

I've not tried plugging a phone in yet as I don't have one (awaiting delivery) but when I log into Hub Manager it says Not configured. Would this change once a phone was plugged in or do I need to call BT to add digital voice that I see people speaking about.

Regards

Russ

[jac_95]

Hi Russ773,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

can you check MYBT and see if your last order was for broadband or broadband and phone?  if broadband then currently you would need to start a new contract for broadband and phone and you can then select either PAYG or unlimited minutes but if your package is broadband and phone then it appears from hub then your phone is not configured and need to call CS 03301234150 to get it activated