BT Voice Speed Dial issue

[Jb218]

I have a new BT Voice Advanced Phone with Alexa.  

I put in the wrong numbers on speed dial & want to change them.  I've followed all instructions in the manual but they don't work.  I've reset the base, I've reset the handset & despite the handset having no numbers in the address book the Speed dial numbers are still there.  I've also deregistered Alexa.  Anyone able to advise how I can delete my Speed Dial numbers & start afresh?

[imjolly]

the instructions say

1 Press then the right navigation button. 2 Scroll down to the entry you want to delete and press Options. 3 Scroll down to Remove and press Select. You'll get a message confirming you've deleted the speed dial entry.

from a previous post

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-Speed-dial-error/td-p/2218024

[Jb218]

"Scroll down to the entry you want to delete and press Options"

Options isn't an Option. I can't edit the (empty) contact there. I tried re-adding the contact, but still the same issue.

[rbz5416]

I believe the main contacts & speed dial entries are separate. Contacts are stored on the Hub & speed dial on the handset. Unfortunately there's no menu map in the manual, but have another look at the handset reset. There may be two options, one of which retains the numbers & another for a full reset.

If the speed dial numbers are also stored on the Hub then you'll need to factory reset that. But it will delete all contacts.

[Jb218 · Accepted solution]

Sorted.  It's a variation on the solution which should be detailed in manual.  Rather than starting by going into the Speeddial you go into the empty address book.  Then click right into speed dials, Options, remove etc.

[rbz5416]

That appears to be what the manual says:

[Jb218]

Yes & No. "Scroll down to the speed dial entry you want to edit and press Options". My entries were empty. No entry to select. Either way sorted now.

[Sparkles43]

Brilliant, thank you jb218. BT should really sort out the manual nearly 17 months later.