Hello, I'm hoping someone can give me a definitive answer and either save me any further raging against the machine, or give me the necessary hope to continue. Mid July, I accepted BT's invitation to 'upgrade' to digital voice. As soon as the switchover occurred, we had a broken dial tone and people trying to call our number received an error message. I reported the fault several times over the following weeks, each time being reassured that it was in the process of being resolved, or that the fault had been closed and they would open another. This went on until October, when my case was taken over by The Executive Team, and finally the issue seemed to be being taken seriously. It seemed there had been a number porting error, and we now had a new number. My 82yr old mother cannot understand this, and neither of us wants to try to contact every entity who has been given the old number as a way to contact us, since 1993. The final resolution, according to BT, is the number has now been lost to Openreach and because it was off our line for more than 30 days, cannot be returned. Is this factually correct? If, for example, I was somebody important like an MP, would there be anything anyone could do as an exception to this 30 day rule? I am a little obsessive by nature and this issue is becoming quite stressful, as I simply can't accept that BT can remove our number and then refuse to give it back, but also blame a former part of BT - Openreach - for causing the problem, and yet that body refuses to talk to me because they say its a BT issue. I do actually feel like I'm starting to lose my marbles. Many thanks for any help or advice.
