BT email saying case is closed

[Attheend]

I received an email saying my case is now closed. I don't have a clue what case they are referring to. They gave mea a number: VOL013-*************. But don't know where to look it up.

[NeilO]

Hi @Attheend you can track complaints in MyBT using this link.

Neil

[DavidM · Accepted solution]

Hi @Attheend .

That message was confirmation your complaint, which was open due to the fault, had been closed. I hope that clears things up for you.

Cheers

David