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Message 1 of 3

BT email saying case is closed

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I received an email saying my case is now closed. I don't have a clue what case they are referring to. They gave mea a number: VOL013-*************. But don't know where to look it up.

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Message 2 of 3

Re: BT email saying case is closed

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Hi @Attheend you can track complaints in MyBT using this link.

Neil

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Message 3 of 3

Re: BT email saying case is closed

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Hi @Attheend .

That message was confirmation your complaint, which was open due to the fault, had been closed. I hope that clears things up for you.

Cheers

David

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