BT hand set is muting both outgoing andincoming calls , HELP

[RIC9380]

Which BT handset do you have?

RIC9380

[TelCottage]

BT6500

[RIC9380 · Accepted solution]

That model has been around for quite a while (about 2011) so I would start by renewing the batteries.  You need to get 2 x AAA Ni-MH 750 mAh rechargeable batteries and see if that resolves the issue.

[TelCottage]

Thanks for your help