- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
BT handset HD voice
Hi, I have 3x HD voice handsets that have all been working. Recently one of them can still dial/send calls but when a call comes in the phone starts to 'synchronise' and cannot be used. I'm at a loss as to how to rectify this issue. Any similar experiences? Thanks
![Distinguished Sage Distinguished Sage](https://community.bt.com/html/@6862771FDC3E2B5313FC7180A6E193E1/rank_icons/CL.gif)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: BT handset HD voice
Probably the batteries. Try replacing them with non-rechargeable to verify its the problem, but don't place the handset on the charger.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: BT handset HD voice
Hi, I've changed the batteries with new ones and again the same issue has occurred.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: BT handset HD voice
Where they decent alkalines rather than pound shop specials?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: BT handset HD voice
Duracell AAA (brand new).... will that make a difference?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: BT handset HD voice
As @licquorice said, failing batteries is the usual cause of this symptom but the temporary swap to alkalines usually proves the case. It's possible that real cheapies might also not have enough current to deal with a ringing phone, but Duracell should be fine. You could always swap a set from a working handset to be sure.
Oh & check the contacts in the battery compartment for any signs of contamination or corrosion.