Who actually “owns” our phone number??
I have had a stressful few months with the “shambles” that is BT and there supposedly “resolution team”
moved house last November…….literally over the road, so we’ll within the same exchange area. And after the BT “salesman” telling me……..YES, no problem, you can keep your phone number. (Which we’ve had for over 20 years. The nightmare began.
Salesman sold us the TV package, as it was only a couple of quid more……fine. then for whatever reason, “open reach” cancelled that order…….no reason why. We have had over 120 emails, sms, on line chats, as to our phone, with them all of a sudden telling us they are trying this, that & the other………they even managed to phone our new address, with our old number…….and tell us it’ll be up and running in 1/2 hour.
That never happened……..and now they are saying they (BT) don’t own that number.
We have been told lie after lie………and now, when they confirm that we can’t let you have your old number……we have said, right, ok…….come and take the lot away, they are spouting the “your in a 2 year contract”
Totally shocking, and incompetent service.
if I can go elsewhere, I’m off.
