BT land line phone problems

[gilliwig]

BT land line phone model BT3960 purchased new. Now changed to digital, but the speech when talking button does not work.

Broadband etc works well.

My previous Panasonic handsets worked well when i was on analogue

[HHGTTG]

What is a speech when talking button? Do you mean loudspeaker button?
Just interested.

[gilliwig]

yes, sorry, I have hearing problems, and need to increase the volume when talking.
BT said reset to factory settings, that did not work OR send it back to where you bought it.

[HHGTTG]

Does the  phone function in all other respects?

[gilliwig]

Yes, only the loud speech when talking

[HHGTTG]

When I answer my BT phone, I press the green answer button and then have to press it again to get the loudspeaker and then adjust the volume accordingly. I assume your phone works in a similar way? However with  my model I have changed a setting such that the phone answers as it is removed from the base station and then I only have to press the green answer button once to enable the loudspeaker.

[gilliwig]

Thank you so much for your idea,, I will wait for someone to ring my landline and press green twice, and the the loudness button.

I assume pressing the green twice will not affect the caller.

If that works I will ask you please to advise how I can adjuist the settings. I have bouught any make but can take it back if the BT 3960 model I have works as it should. 

[HHGTTG]

You press the green button once to answer the call and then press it once again to turn on loud speaker. From looking at a diagram of your model there is a black rocker button between the green and red buttons. Pressing this up or down should increase /decrease the volume. This also works on my phone even if the loudspeaker isn't turned on. 

Hope this helps. 

[HHGTTG]

@gilliwig 

Try downloading this. 

 https://telephonesuk.org.uk/wp-content/uploads/2020/10/BT3960-user-guide.pdf

[gilliwig]

thanks, I am aware of this, it does not work, that is why I posted the enquiry.

No probl;em with my previous land line handset which was a Panasonic (but 12 yearts old at least), but them IO was on analogue, not digital as now, that it when i changed the phone to get a more modern one.

Sited next to my printer and my computer screen (a desk top but the tower is in a cupboard under the desk)