BT8610 Call Guardian Not Working

[ChrisB47]

When someone who's not in the phone's contact list calls, the call guardian announcement doesn't happen. They hear one ring tone at their end and then it just goes straight to answer phone. We hear nothing other than the beep to say there's a message.

It's been working fine until recently.

It works fine for people in the phone contact list

[PaddyB]

Hi @ChrisB47,

Thank you for posting and welcome to the Community. I'm sorry if your BT 8610 isn't working as it should.

If you give the Product Helpdesk a call, they'll be able to give you a hand.

 Product helpdesk information
If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support 
If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999 

Thanks,

Paddy