When someone who's not in the phone's contact list calls, the call guardian announcement doesn't happen. They hear one ring tone at their end and then it just goes straight to answer phone. We hear nothing other than the beep to say there's a message.
It's been working fine until recently.
It works fine for people in the phone contact list
Hi @ChrisB47,
Thank you for posting and welcome to the Community. I'm sorry if your BT 8610 isn't working as it should.
If you give the Product Helpdesk a call, they'll be able to give you a hand.
Product helpdesk information
If your phone is within warranty:
By phone: 0800 145 6789
Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm
By email: Click here for email support
If your product is out of warranty contact BT's recommended agent
By phone: 0800 980 8999
Thanks,
Paddy