BT changed me a week ago to Broadband digital, and I have hd problms since. I cannot get through to one local number witth the std cose 01263 .... I spent an hour on the phone this morning with BY faults who could find nothing wrong. BUT there is something wrong I'm 80 yrs old and need to ensure I can contact a neighbor if I am in trouble, and the numbe when dialled jut continualy rings. BT today asked me to plug the phone direct into the router, waited 2 minutes and re-dialled, it seemed to work but went to voiceail and then cleared down. My internal phones are BT4600, one of them showd as handset number 2 as the neew digital phone also shws handset No 2., I have tried calling other numbers on the code of 01263..... and they seem to work. I can get no sense out of the help desk and really need someone to sort ths out for me. BT have me listed as vulnerable because I have had several strokes, and must be able to dial any number from my phones in the event of urgent help. What can I do please, just getting no-where at the moment. It might be a problem with my system, but I don't know. The router has been restarted 3 or 4 times, all to no avail. The person I am trying to contact tells me she is getting other calls, so what do I do.
