CHANGE TO DIGTAL VOICE

[Kaz1234]

I have just switched to Digital Voice.   I was told my existing BT advanced 090639 phone would still work the same way.   Whilst I can make calls, incoming calls are now screened and have to go through the verification process.   The number of that incoming call does not then show in the recent calls list and just shows as “no number”.    The callers are added as Contacts and would normally come straight through but now don’t.   Anyone else had this issue?   Any suggestions to fix would be welcome.   Thank you

[jac_95]

Hi Kaz1234,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly · Accepted solution]

Is your phone connected to the green socket on back of hub or using an adapter?  If connected to green socket then try contacted billing using message now and check if caller id active 

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Kaz1234]

Thank you. It did show as being active but allowed me to run through the add on process again at £0.00 cost. I can now see the incoming calls correctly.