No caller id- again!

[pandaman]

Not sure this comes under this heading. I have read all the posts about losing caller id  after changing to digital voice. Looked on account but no heading to turn it on but noticed somewhere that it will only show the caller if they are using a bt landline or mobile. Why? Alot of my contacts do not  use a bt service, mostly mobiles so I have no idea who is calling. Had no problem before the switch. It is a backward step in my opinion. Why can't it show on non bt lines or services? Cheesed off!

[jac_95]

Hi pandaman,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

Caller id should work regardless of phone provider and it is not limited to just BT callers. If only BT then there is a fault and you need to contact CS 03301234150 to get fault fixed

[pandaman]

It says on the BT site ' Note that numbers will not be displayed if the call is from  payphones, some switchboards, non BT networks or where a callers number is withheld ' So why does it say Non BT networks?

[gg30340]

Because BT are not the only company that supplies a phone service. The other providers may not send the data that shows their phone number.