Call Protect - last call number not showing

[Clarkatron]

So another week has gone by. I think this is a lost cause. Any thing to add Swatty or anybody?

[WoodbridgePete]

All quiet on phonecalls the past 10 days.  What have come in have shown correctly, but as  the problem is random, a couple of good call ID is not to say it's fixed 

[swatty]

Hi All

Since the 14th June all bar one of my calls have shown on CP but that is only eleven calls. Like Woodbridge Pete, I would hesitate to believe that means it's fixed; especially since no-one has got back to us to say it has been. Having said that, I don't know what more we can do about it.

[Clarkatron]

Thanks Swatty. I echo your comments.  No new ones to report but I've had very few calls. What was all that about last week when we were asked for what exchange we were on ?

[swatty]

No idea why we were asked about the exchanges we are on. DavidM did say it was a long shot but it would be good to know if the information was any help.

[Clarkatron]

So this scenario arose. I answered my phone and it was a spam call for energy.

• It was an 0203 number. Showed up on caller display but not on call  protect calls received site. So obviously still not working. But.....when I try to block  via 1572 last call answered it won't let me!  Is this yet another issue ? I realise I can add manually via the site but this shouldn't be necessary.

[WoodbridgePete]

I've had that happen, had to add manually via bt.com

[swatty]

I always assign calls to blocklist via the website because I go online anyway to check the numbers via sites such as WhoCalledMe to ensure they are spam. If the assigning to blocklist via 1572 isn't working that looks like another, but probably related, issue that BT will continue to not fix...

[Clarkatron]

Just tried calling landline a couple times from my mobile. And one didn't show up. So still not working. I've heard nothing from any so called BT experts in weeks. I think this is a lost cause. Very disappointed with BTs complacency. What do you think Swatty and others?

[swatty]

Hi Clarkatron

I've had 15 calls since 21st June and all of them have appeared on CP. That includes two calls from my own mobile this morning. That is the longest correct sequence I've had but it is probably too few to know if CP is actually fixed and, as you are still not seeing all your calls, it suggests it's not.

Having said that, I don't know what more we can do about it, given that BT have been made aware of the problem several times and we don't know if anything has actually been done because there has been no feedback from them.