There does seem to be something amiss. I've just noticed that the dial tone on our landline is dual tone (like when it was diverted). No matter what I do I can't get a constant single tone dial tone. I've tried #21# which then says diversion cancelled but still get the dual tone dial tone after that.
I wonder if because my landline was diverted when it changed over to digital voice it's got stuck in limbo somehow ?
Regards, Colin
have you checked there are no voicemail messages and also 1571
Yes there was a message thanks. I've deleted it and now have a continuous dial tone.
I've just tried to divert again to check the message it gives and it's this -
'Sorry, the service you wish to control is not available from your line'.
Even though when I do #21# it says 'Call diversion is cancelled'
Regards, Colin
Is your line now , and has it always been a single residential type line and never a ‘PBX’ type business line , like a 2 line group , for example (01234) 123456/1 and /2 ?
With multi line numbers , setting diversion becomes impractical, obviously a incoming call could be answered on line 1 or 2 , and depending on how the customer has their system set up , incoming calls could always ‘try’ line 1 first , and only if it’s busy try line 2 , others could share the traffic equally , so line 2 gets calls even if line 1 isn’t busy, so setting a diversion on incoming calls on a 2 or more line system would have to be a little convoluted by making the 1st line busy and then diverting the last line , so all incoming call would be diverted , for this reason (AFAIK) this type of call simple call divert is only really suitable for single lines , other products can do a similar job on PBX’s
I wondered if some historical ‘record’ for your number is prohibiting call diversion being available .
It is a standard domestic line and I've used call divert successfully for 3 years prior to the move to Digital Voice.
Regards, Colin
No idea what the issue is, so I will ask a moderator to look at it.
Hi @colinsuffolk and welcome.
Thanks for posting about the call divert. It sounds like you've done as much as you can at your side so I'll be happy to take a look at this for you. I've dropped you a private message so send over the details and we'll pick it up. Just a heads up, we're really busy at present so it's taking longer than usual to reply but once you submit the details we'll get to you in turn.
Cheers
David
Hi all,
This issue now solved. I contacted BT tech support and apparently when I cancelled 'call redirect' they also cancelled 'call diversion' from my line, even though it's free.
Now works, thanks again.
Regards, Colin