Caller Display not working (BT3530)

[octopoid]

I use a BT3530 answerphone DECT phone. Formerly with Plusnet, caller display worked perfectly. Now, with BT Digital Voice, the base station is plugged into back of BT Smart Hub 2 (the handset is registered to this base station, not to the SH2). During incoming calls, the display alternates between the calling number and the word 'Unavailable'. Call history only shows 'Unavailable', no number. 

I also tried a BT DV homephone registered with the SH2, which correctly shows the tel number when ringing and in call history. So no network issue. 

Any way to fix my BT3530 behaviour? It's like it thinks the tel number should be in the phone book (the alternating display is what is supposed to happen when the number matches a contact) but the phone book is totally empty (I don't store any contacts). I tried fully resetting the settings on the BT3530 but no difference.

[jac_95]

Hi octopoid,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

Try using DV phone and go settings then line and change multi to single

[octopoid]

It's already on Single.

[octopoid]

Can anyone confirm, if they have physically plugged a phone or DECT base station into the back of the Smart Hub 2, does caller display work? If so, which make/model of phone or base station?