Caller Display stopped working three weeks after starting with Digital Voice

[SWealthy]

Caller Display worked for a while after I started using Digital Voice on 19th Dec last year but over the last couple of weeks I now mostly see just " Incoming Call" when receiving calls on my BT4500 handset (via the DV adapter). I've checked to see that I am still subscribed to the Caller Display service so I can't understand why it's not working.  Interestingly I've found a  number is displayed when receiving calls from a number I has previously called. 

[jac_95]

Hi SWealthy,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[SWealthy]

Sorry, nothing in the Digital Voice FAQs look is useful to me.

[Keith_Beddoe]

Does caller display work if you plug the phone base unit into the phone socket on the back of the Smart Hub 2, as there have been reports of issues with the DV adapter and caller display, with some phones.

It may also be worth removing the power to the BT4500 base unit for about a minute, as its possible for the DECT communications between the base and the handset to lose sync.

[SWealthy · Accepted solution]

Removing the power from the base unit for a couple of minutes seems to have done the trick. Thanks for the tip.

[Keith_Beddoe]

Excellent 😀

Its not unknown for DECT communications to lose sync.