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Message 11 of 15

Re: Calling packages

700 mins replaced 500 mins a few years ago , when PSTN was still able to be ordered , it seems that this plan (700 mins) is now only available to existing phone only customers, BT broadband customers who want telephony have to take PAYG or Unlimited Minutes.


As standalone telephony is currently pretty difficult to actually buy , with the PSTN switch off , the requirement is to take DV , the only exception being existing BT telephony only customers moving to PDPL (pre digital phone line )  so effectively the 700 mins is unavailable to anyone but them.


The only example I’ve seen recently of a new BT customer wanting telephony only was given BT broadband for free, just  to run the telephone service (proper DV not PDPL) but with a warning that using BT broadband for anything other than DV ,(so basically any device connected via WiFi or Ethernet ) will be detected and taken to be a tacit agreement to accept broadband as an additional service and BT would (understandably) start to charge for it ,  BT can tell if there is any regular broadband traffic on that service, chances are a warning will be sent first , something along the lines of ‘we noticed you are using broadband , if you continue to do this your bill will increase accordingly ‘ but these type of customers will be pretty few and far between.

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Message 12 of 15

Re: Calling packages

If that is indeed the case, the website does not make it clear at all. 

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Message 13 of 15

Re: Calling packages

Unfortunately the BT site is so unwieldy and presumably not checked for contradiction and old info , there are numerous places that contain out of date information.
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Message 14 of 15

Re: Calling packages

All very confusing and misleading. How anyone is supposed to work out their options independently with any degree of confidence I don't know.

Thanks to all who replied.

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Message 15 of 15

Re: Calling packages

Hey there, @homerhotspur 

Thanks for flagging this, I've double checked and these plans are mentioned in the 'important info' and 'legal information' section just for reference for any customers that may be on these legacy plans. 

It's only the options listed at the top available for current sale.

I've fed this back though, as we definitely want to be sure the options available to customers are clear.

Peter