Can I "register" ANY DECT handset to a Smart Hub 2?

[PeterMartinez]

I did search for an answer to this question but didn't find it, so here goes...

I was recently "migrated" to DV.  My old DECT cordless phones stopped working of course, but they don't work reliably plugged into the hub or into a Digital Voice Adaptor either (sometimes don't ring, sometimes won't dial out).  This set-up will have two DECT radio links so I suspect interference between them  (I was a radio engineer!).

My question is: can I just register one of the old handsets (unknown manufacturer, branded "John Lewis") with the Smart Hub 2?  The handset's menu and the SH2's web page both talk about "registration".   If this does work, I can ditch the old DECT base unit and the one DECT base in the SH2 will handle both old and new BT handsets.

Maybe it's too much to hope that all DECT phones are interchangeable.

Peter M

[jac_95]

Hi PeterMartinez,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

registering a 3rd party dect handset is try and see and if if you do get it to register then you probably find that many of the functions do not work the same  as they do connected to the correct base unit

[Colin_London]

The answer is ‘probably yes’. Whilst I still had DV I successfully linked my old DECT handsets. Had a few odd behaviours like emitting a burst of noise when pressing the call button, but they worked. But unfortunately features like HD voice are restricted to BT proprietary devices - it’ll be bog standard sound quality.

[PeterMartinez]

Thank you imjolly and Colin_London for your replies.  I guess there are some unknowns with unknown handsets.  I decided to try it and see, using the "register" option on the web page in the Smart Hub 2.

I survived the "register" process  without problems.  At one point the handset asked me to enter a 4-digit PIN.  I have no idea why it wanted a PIN, but it seemed happy when I entered "0000".  I confirmed that I could make and receive calls, but have not tried any other "features" which might perhaps not work (but which I may never need).  I repeated the registration with the other old handset - again with PIN 0000.

The only odd thing is that the Smart Hub 2 embedded web page shows the newly registered handsets as Handset 4 and Handset 5, with the existing Adaptor as number 2 and the supplied BT handset as number 3.  There is no "Handset 1" shown.  I suppose this may appear if I get yet another handset.

Registering the old handsets with the SH2 direct rather than via the Digital Voice Adaptor means that I will be able to use these handsets during a power cut, so long as their batteries (and the Battery Backup Unit I have) are kept charged-up.

Again, my thanks to imjolly and Colin_London

Peter M