Does the care home room have a phone socket already in it cabled back to the point where the Openreach cable enters , and do the care home allow residents to use it privately ?
BT generally are only obligated to provide service in regular dwellings , so registered with the council for council tax , its own front door/letter box etc , an entry on the Royal Mail database is almost shorthand to show a these other conditions are met .
People can and do get private phone and broadband service inside individual rooms with in these type of facilities but often there are a couple if prerequisites (apart from the Royal Mail ) , that the care home allows it ( after all the outside cabling to the home if it’s served underground , will go to a central point within the home , like the utility room so access is needed here ) , and from that point it’s usually required to have existing cabling to each individual room , if care home don’t allow it , then clearly you can’t have a personal line , and if no internal phone /broadband cabling exists, then it may not be possible to retro cable through the common areas of the home to get to the individuals room
….however it’s not that uncommon and if others within the home have already done it , the chances are there will be the existing cabling to do this and the home manager will allow it , but until the address appears on the Royal Mail and then Openreach update their own records to match the updated RM database you can’t raise an order .
