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Message 11 of 20

Re: Charged for unknown landline calls - don't have a landline phone, my landline doesn't even work!

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Surely the numbers shown on your itemised bill is identifiable? I have never seen a non genuine number on any bill I manage.

What version home hub do you have?

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Message 12 of 20

Re: Charged for unknown landline calls - don't have a landline phone, my landline doesn't even work!

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Sorry for misleading you. They're real numbers which I don't know. Some of them were services numbers that are not on Google... But anyway the fact is that it isn't me who made those calls.

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Message 13 of 20

Re: Charged for unknown landline calls - don't have a landline phone, my landline doesn't even work!

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So you don't recognise any of the numbers? 'service numbers'?

If nobody dialed the numbers in your home then no reason they can't be posted here.

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Message 14 of 20

Re: Charged for unknown landline calls - don't have a landline phone, my landline doesn't even work!

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It would be helpful to know what happens when you call your number from another phone.  I'm surprised you have not done it.

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Message 15 of 20

Re: Charged for unknown landline calls - don't have a landline phone, my landline doesn't even work!

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Thanks. Maybe I've been worrying about this too much as a newcomer here in the UK. Anyway, the moderater helped me with outbound call barring service, so I expect this solved very soon. Many thanks everyone!

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Message 16 of 20

Re: Charged for unknown landline calls - don't have a landline phone, my landline doesn't even work!

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Outbound call barring won't help if you have a crossed line. You need to identify if your line is your number by calling it. No idea why you seem so reluctant to perform such a basic test.

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Message 17 of 20

Re: Charged for unknown landline calls - don't have a landline phone, my landline doesn't even work!

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I agree with @licquorice , by performing the most basic check of ringing your own number could solve this problem once and for all a while back. Good luck with sorting it, I'm out of here. 

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Message 18 of 20

Re: Charged for unknown landline calls - don't have a landline phone, my landline doesn't even work!

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@licquorice wrote:

Outbound call barring won't help if you have a crossed line. You need to identify if your line is your number by calling it. No idea why you seem so reluctant to perform such a basic test.


If there is OCB on the number that is making the calls, then that will stop the calls. 

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Message 19 of 20

Re: Charged for unknown landline calls - don't have a landline phone, my landline doesn't even work!

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It will stop the calls but it won't solve the problem, it will just mask it and prevent another customer making what they regard as legitimate calls etc etc.

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Message 20 of 20

Re: Charged for unknown landline calls - don't have a landline phone, my landline doesn't even work!

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@sisuv presumably you or someone you know has a mobile and could ring your number and tell you what happens: someone might answer or, more likely, you might get a message that this number is not in use. Information is the only way in which problems can be analysed and solved - without it, this is a pointless quest.