Hi @milleniumaire , certainly I would say if you are being switched to DV without a choice then BT must supply equipment that helps you migrate. I had an older home hub 4 and I was told I would receive a smart hub 2 as part of the switchover and I was also offered onr ‘free’ DV (mains powered) adapter for analogue phones (via redemption code). I learned afterwards that early DV switchovers included an offer of two such adapters or two BT basic digital phones.
BT run DV switchover events in some locations and it’s worth checking if there’s one near you as you might do better by speaking to one of their reps directly.
I don’t know if the hub you have currently is suitable for DV service, the SH2 has both a standard phone socket and a built-in DECT implementation (non standard, BT’s own version). Without this you might not get service using a BT digital handset. It’s worth checking this with BT.
As the previous poster said, the internal set up in your property is not BT’s concern, but if you have contracted to receive a landline service the compulsory DV switch cannot leave you worse off. In my experience there is pressure on subscribers to give up ‘landline’ services and that’s maybe a choice for you in the future.
If you have internal wiring to which more than one analogue phone is connected at present this network can be made to work with DV such that a handset in one room can be used on a call and a handset in another location can be picked up and join/take over the conversation (so called duplexing). It’s a bit tricky but there is info elsewhere in the forum on how to do this (in multiple threads). I found picking my way through it difficult but persistence pays off.
If you only have a single phone in another location I’d suggest you go down the dect route using either a mains plug in adapter or a digital handset from BT. As the previous poster said, the hub which is the base station for the BT dect has to be in range of the adapter/digital phone, but its quite powerful in my experience. Alternatively, if you are currently using a dect set you can plug its base station into the hub and phones registered to it will work as before.
All in all I’ve had a bit of a journey but it works how I want now on old analogue phones. I have found the BT support lines to be helpful, and if you press them for a solution they should offer to send you the right equipment to make transition work. Even afterwards, when things weren’t working the way I wanted (initially unable to swap between handsets in different locations) they were helpful with equipment. Just make sure that they are accepting responsibility for the cost and they aren’t charging you for it. (Or accept it and complain afterwards you shouldn’t have been charged as it was offered to solve a problem you reported.)
If all else fails tell BT you want to switch to EE (as all domestic subscribers will be moved in due course) and speak to them about what equipment they will provide.
Good luck and don’t forget to report back if you get it sorted!
