Connecting my BT Home Essential phone to DV

[RickyRoland]

I have just had Digital Voice activated which worked with my old phones.  As my phones were quite old, I ordered some new BT Essential Home phones but am struggling to connect them to the router.  The instructions say this can be done by pressing the OK button on the phone & then sync by pressing the WPS button on the router, but there is no OK button on my phone.  I must have a newer version of the phone, as the handset manual shows different button layouts from the handset!

[jac_95]

Hi RickyRoland,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Keith_Beddoe]

There appears to be two versions.

https://www.bt.com/help/user-guides/phones/digital-voice/essential-digital-home-phone

[licquorice]

Go to Menu > settings > DECT settings> registration

No need to use WPS button on hub

[RickyRoland]

Thanks but there is no such setting on the phone.

[Keith_Beddoe]

Are you sure you have the right phone?

It should be a single phone with no separate DECT base unit, as the BT phone descriptions are very confusing.

Here are the other confusing ones, which are not the right ones.

[RickyRoland]

It has a base unit.

[RickyRoland]

It has a base unit.

[Keith_Beddoe]

1. @RickyRoland 

You have purchased the wrong phone system. Its not a Digital Voice phone.

That can only be used by plugging the base unit into the phone socket on the back of the BT Smart Hub 2.

Its probably no better than the phone you already have.

[licquorice · Accepted solution]

That's not a DV phone. BT have the stupidest of stupid ideas of calling 2 things the same name.

Just plug the base unit into the green socket at the rear of the hub.