DV Adapter instructions

[Alan_C]

TL:DR  the instruction leaflet sent with the "Home Phone Adapter" needs a re-write.

The longer version:

Got switched to Digital Voice earlier in the week.  Unable to use it without a DV adapter as router not in same place as telephone.  Took multiple attempts to get someone to send me a DV Adapter.

DV Adapter arrived today.  Instructions say "if you changed you base PIN on your Smart Hub from the default 000..."

But there's no PIN anywhere in the Smart Hub 2 admin page.  And people have asked about this a few times in this community - with no solution found.  The nearest I can see to a solution is a discussion of a BT Hub Base - i.e. a DECT system base unit.  So, nothing to do with a Smart Hub.  The leaflet needs to be re-written to save customers hours of fruitless searching.

[jac_95]

Hi Alan_C,

Thanks for the post and welcome to the Community.

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[Manatarms84 · Accepted solution]

Not sure from your post if you have managed to set up the adapter but here are the online instructions which look simple enough:

Set up and use a Digital Voice Adapter | BT Help

I am presuming the instructions you are referencing are paper ones which come with the adapter? says if you have changed your base pin, I would read that to say if you have changed it you need to do something different, as you didn't know what it was referencing I would have just ignored it and carried on as you didn't change anything.