DV Alexa phone rings once then goes to voicemail

[CherylH]

Had DV for 4 weeks, we have 3 Alexa handsets. Has been working fine but in last 5 days any incoming calls ring once then get sent to VM. 
I’ve set the ringing period to long, rest the hub, reset the main phone down stairs, checked call forward not in but it’s still sending to vm. Any ideas please? It’s driving me mad. Thanks 

[jac_95]

Hi CherylH,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.