DV keeps dropping out and lag

[Garthy]

hi, my dv phone and 2 plugged into routr have started dropping out after 30-50 minutes and get a lag in conversation. any ideas?

i have fibre 900

[jac_95]

Hi Garthy,

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[licquorice · Accepted solution]

Try a factory reset of the hub via the recessed button at the rear, but make sure you back up your contacts before you do and restore them afterwards as they will be deleted by the reset.

[Keith_Beddoe]

Possibly a poor quality Internet connection. A delay in conversation normally means that data packets are being dropped.

[Garthy]

surely with fibre connection should be goo

[licquorice]

Indeed, hence suggesting resetting the hub.

[Garthy]

thank you. I will do it

[Garthy]

all reset, waiting to see if it works.

thank you for the support

[Garthy]

thank you. resetting the hub sorted everything.