DV keeps dropping out and lag

[Garthy]

hi, my dv phone and 2 plugged into routr have started dropping out after 30-50 minutes and get a lag in conversation. any ideas?

i have fibre 900

[jac_95]

Hi Garthy,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice]

Try a factory reset of the hub via the recessed button at the rear, but make sure you back up your contacts before you do and restore them afterwards as they will be deleted by the reset.

[Keith_Beddoe]

Possibly a poor quality Internet connection. A delay in conversation normally means that data packets are being dropped.

[Garthy]

surely with fibre connection should be goo

[licquorice]

Indeed, hence suggesting resetting the hub.

[Garthy]

thank you. I will do it

[Garthy]

all reset, waiting to see if it works.

thank you for the support

[Garthy · Accepted solution]

thank you. resetting the hub sorted everything.