Dads phone

[Amelia2020]

How do I cancel my dads phone and land line

[licquorice]

You can't (unless you have power of attorney) he can by calling customer services
0330 1234 150

[Amelia2020]

I have power of attorney just thought I could do it online

[Keith_Beddoe]

@Amelia2020 

See https://www.bt.com/help/account-and-billing/what-power-of-attorney--poa--does-bt-accept-

[Amelia2020]

I need to cancel my dads phone he’s gone into a care home 

[Keith_Beddoe]

@Amelia2020 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

[Amelia2020]

Thanks

[RobbieMac]

Hi @Amelia2020

Thanks for posting back!

Try calling my colleagues in the helpdesk using the number above and one of the team should be able to get that sorted for you.  Post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie

[Amelia2020 · Accepted solution]

I’ve emailed them there now dealing with it

[DavidM]

Thanks for letting us know @Amelia2020 . We're here to help if there are any problems.

Cheers

David