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Message 1 of 4

Delayed Digital Voice Switchover

It seems this has been a common issue, but it's appalling.

Took BT 3 weeks to switch me to Digital Voice after cutting off my landline and another 10 days to transfer my original number to the service. 

What the hell is going on at BT? In no circumstance is this acceptable, especially considering we don't have a choice and that the switchover was automatic. Doesn't help that BT.com is the slowest and most unreliable website I've ever had the misfortune to come across. 

I emailed Consumer Resolutions  on the 27th of Feb and received no response there. I've emailed them again today, but I'm not expecting much from that.

To top this off, I haven't even been offered any compensation on my next bill for the total loss of service (for 3 whole weeks) and late activation.

I still have 6 months left of my contract so I can't even switch providers. I'd rather not have to resort to that, but I feel like I don't have much of a choice. 

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Message 2 of 4

Re: Delayed Digital Voice Switchover

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Message 3 of 4

Re: Delayed Digital Voice Switchover

Yet in my case , advised of migration to DV , plugged phone into router and it worked , no delay , no inconvenience, nothing to complain about ….my experience is much more likely to be the norm , basing your experience on the fact that others have complained ignores the fact that people tend to complain publicly when things go wrong , and are much less likely to offer praise when things go as planned, quite rightly, something done correctly should be mundane and not noteworthy.

Quite often when people complain on here , with tales of woe , they  invariably keep the details  to themselves, and only when pressed for more information , does pertinent information come to light , potentially explaining why an error was more likely, like they were moving provider and changed their mind for example during the migration to DV , messing up the process.

Unfortunately things can and do go wrong , this is the exception not the rule 

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Message 4 of 4

Re: Delayed Digital Voice Switchover

Hi and welcome to the community, @Skable 

I'm sorry to hear that you had a problem with your switchover. Is it all transferred and working as it should now?

Did you open a complaint with our Customer Support team over the phone?

Chris

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