Digital Mess

[iniltous]

So you were presumably given a date in May for migration to DV and ‘complained’ and supposedly had the date changed to some time in July ( and apparently gave an email to confirm this ) ,but when you lose your PSTN telephony , you don’t immediately think , ‘they have not applied the new date for migration and done the DV migration on the original date’ but report a fault instead and presumably, like on this post , keep the relevant information to yourself until late in the proceedings.
As far as restoration of the PSTN telephone , that isn’t going to happen, but TBH , what difference does the date , July instead of May make ? what is it you are you changing at your end between now and July that will make the migration OK then and not now ?

[dave59]

I didn't 'supposedly' have the date changed, BT gave me confirmation by email of it. It showed as July on their system according to everyone I spoke to but someone didn't tell the other branch of the organisation to change it on theirs. You are right the original date was May. I wanted to delay removal of my line for as long as possible. Plenty of people using other providers are still on analogue in the village. Those who have DV hate it and have many issues. The bills are not going to reduce so I prefer to keep the full service while I can. Indeed when I made the change to July the person said "give us a call at the beginning of July and we'll be able to extend it further." I was also mindful of the fact that it wasn't plug and play with the existing extension sockets although I see there is now (belatedly) a faceplate for the Master socket to achieve this. If a system is going to 'move on' affecting so many people it should be backwards compatible from the start just like the change was from analogue to digital TV.

I didn't report a fault I reported a dead line. Who do I report a dead line to if it isn't faults? I suspected the reason was something to do with DV but it was for BT to deal with. It came up on their fault tracker with an estimated fix date. Why? It wasn't a fault! They should have immediately recognised what the issue was without me making endless phone calls to (eventually) get it out of them. 

[imjolly]

as it now appears you have been moved to digital voice you need to phone CS 03301234150 and explain you have been moved to digital voice and need someone to send you a SH2 so you can get connected

[dave59]

Thank you. I'm told the hub is on its way. I also need a faceplate for the master socket.

[Kodikid]

Much prefer Eton mess, but hey each to his/her own

[imjolly]

@dave59 

what is wrong with the existing faceplate as you just connect your new hub to the same socket where your current hub is connected currently

[WSH]

When you say "faceplate for the socket" exactly what is it you need?

You may not be aware of it, but the old filter was more for the voice side of things than the broadband.  I was moved to DV 18 months ago.  I removed the filtered faceplate and went back to just a phone socket to see if that improved the connection any.  I'm not so sure it improves anything but both broadband and DV certainly run fine through just the phone socket.  What you might need is an RJ11 to BT plug lead or an RJ11 to BT adapter but the filter, as such, is now redundant.

Edit: And, as imjolly says, the orginal connection point should still work.

[licquorice]

Not sure if it is still available, but a dedicated faceplate for voice re-injection on FTTC was provided by Openreach.

It isolates the extension wiring from the incoming line.

[dave59]

Can't see one for sale anywhere.

[WSH]

There is a picture of it here:

https://www.draytek.co.uk/information/blog/the-end-of-analogue-phone-lines-pt2

along with an alternative way to re-enable your extensions.