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Message 11 of 14

Re: Digital Voice Call Charges

Oh, can one cancel DV with BT? I thought cancelling it also cancels the broadband. We have a number that I'd like to migrate to a different provider, to separate from DV, but I didn't think it was possible without losing access to the internet.

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Message 12 of 14

Re: Digital Voice Call Charges


@Edinburgh-wg

Cancelling phone service does indeed cancel broadband but you should be able to take a new broadband only contract.

Porting a number is another matter entirely though, that seems to have been deliberately made as difficult as possible.

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Message 13 of 14

Re: Digital Voice Call Charges

@Edinburgh-wg 

you are right currently you cannot cancel DV without cancelling your existing broadband and phone contract.  you would need to port your phone number to a VOIP provider first which would terminate your existing contract.  hopefully you could negotiate a new contract and avoid termination charges.

The sooner BT realise this is something customers want and set up a system which allows terminating DV without ending existing contract the better



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Message 14 of 14

Re: Digital Voice Call Charges

I thought so.

Then you should stop encouraging the customer to just cancel the DV without telling them about the consequences of doing that.

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