Oh, can one cancel DV with BT? I thought cancelling it also cancels the broadband. We have a number that I'd like to migrate to a different provider, to separate from DV, but I didn't think it was possible without losing access to the internet.
@Edinburgh-wg
Cancelling phone service does indeed cancel broadband but you should be able to take a new broadband only contract.
Porting a number is another matter entirely though, that seems to have been deliberately made as difficult as possible.
you are right currently you cannot cancel DV without cancelling your existing broadband and phone contract. you would need to port your phone number to a VOIP provider first which would terminate your existing contract. hopefully you could negotiate a new contract and avoid termination charges.
The sooner BT realise this is something customers want and set up a system which allows terminating DV without ending existing contract the better
I thought so.
Then you should stop encouraging the customer to just cancel the DV without telling them about the consequences of doing that.