We went to a local BT digital voice event recently. I thought I was reasonably aware of what it all meant, but the knowledgeable staff there were very good at explaining what would happen over some disability issues. I would thoroughly recommend these events.
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Thanks for sharing your experience and glad you found it useful.
If others are looking to attend one of these events then here's a list of locations and dates for the Digital Voice events: https://www.bt.com/broadband/digital-voice/events